MSP Help Desk – Connectwise/Datto

Employment Type

: Full-Time


: Miscellaneous

MSP Help Desk – Connectwise/Datto

We are an IT Managed Cloud Services company, so we help our clients with everything related to IT. We need to bring on a L1 Support Technician in our Fullerton location to join our Client Services team.

TO BE CONSIDERED, YOU MUST HAVE MSP EXPERIENCE (or at least experience concurrently supporting multiple external clients.. so different locations under one domain won’t be applicable here.)

Salary of $40-55k for a Level 1 (consistently increasing client-load is making advancement opportunities relatively frequent).

Full HC benefits paid for, with 401k match and various other perks

3 weeks PTO/Holidays/Sick Days

You will be responsible for handling technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.


  • Experience with various Windows Server versions
  • An understanding of Microsoft Server, Active Directory and Group Policy (is a plus)
  • Entry level professional experience of Office 365, Exchange 2013 and/or 2016
  • Understanding of Office 365, Google Apps, and/or hosted Exchange
  • Basic understanding of routing and switching
  • Experience with an MSP RMM/PSA tool – ConnectWise, Kaseya, etc.

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