Clinical Application Specialist - West Coast - Blood Gas
Employment Type: Full-Time
The Clinical Application Specialist provides the necessary training and education to customers in the Pre-analytical, Analytical and Post-analytical operation of their instruments.
Key Responsibilities: Provide continuing education and support to Radiometer customers on Sampling process, analyzer usage, validation requirements and IT solutions. This would include advance training product workshops in assigned region Assist in the development and improvement of customer processes and respond to customer needs concerning clinical questions or problems. Organize or develop training procedures, manuals, course materials and product demonstrations. Establish a routine and continual follow up for current and prospective customers to determine satisfaction with Radiometer products. Assist in installations and demonstrations as needed to support sales and SITs. Conduct validations of moderate complexity medical devices within the healthcare environment. Support field service in high complexity troubleshooting. Monitor, evaluate and record daily activities in CRM. Maintain vendor credentialing systems for all institutions where business is being conducted. Host booths for local and regional tradeshows on behalf of Radiometer. Perform various duties as directed by the Senior Manager, Commercial Excellence and Regional Sales Manager.
Position Specific Competencies / Experience: Minimum of 3 years experience in: hospital or research experience with medical capital equipment, laboratory, or similar clinical background. Experience in blood gas analysis, Immunoassay, and hospital data management systems preferred. Respiratory/Clinical background Highly knowledgeable of federal licensing requirements (TJC, CAP, CLIA, CTS, CMS, COLA) Must be able to lift or manoeuvre 40 lbs Strong interpersonal and communications skills with the ability to work independently within a cross-functional team.
Education B.S. or A.S. degree, preferred in Medical Technology or Respiratory Therapy or Clinical Biomedical
Office Technology Proficient with Microsoft Excel, Word, Access, Outlook, and PowerPoint. Knowledge in Microsoft CRM and Qlikview (BI tool) would be preferred.
Travel (required estimated % of time) Travel (required estimated % of time): 75%+
Participation in the Company’s automobile program is a requirement of this position. You will receive a company car to conduct company business in accordance with the program provided that you meet the eligibility requirements of the program.
Other Demonstrated proficiency in time and project management skills; ability to manage multiple projects across critical yet often fluctuating deadlines. Strong organizational and prioritization skills with attention to detail. Must be self motivating with a positive outlook and focused on quality work. Plan day in an organized manner and pays attention to details and accuracy. Able to work autonomously to develop daily/weekly/monthly schedule based upon customer and Radiometer needs. Sense of urgency Customer focused Adaptive to change Ability to communicate with all levels in the organization Great interpersonal and presentation skills
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